Information Technology

The Wake County Department of Information Technology (IT) is the primary technology provider for county departments. IT operates centrally managed operations and administration for enterprise, public safety and mission-critical systems, desktop and mobile services, network and telephone services, software development and management, and technical support and consultation. We provide leadership in the areas of business process re-engineering and work with the County Manager's Office to develop long-term technology strategies.

IT Business Plan Focus Areas

In support of Wake County’s strategic plan, IT is focused on improving public technology, building strong partnerships with county departments, and running reliable, effective operations. Key efforts include:

• Building a more data-informed Wake County by giving county staff access to reliable, well-managed data so they can make better decisions, improve services, encourage innovation, and achieve better results for the community.
• Preparing for and supporting artificial intelligence by testing practical uses of AI, evaluating its impact, and introducing it safely in ways that help departments.
• Upgrading major core technology systems that support county services so they are more flexible, easier to manage, and easier to use.
• Improving important day-to-day processes and taking a proactive approach to managing technology across the county. This includes regularly reviewing and updating IT systems, core services, and practices to keep pace with new trends, security risks, and compliance needs.
• Increasing transparency and strengthening partnerships with county departments by taking a more complete approach to service management that improves collaboration, communication, education, and alignment with department needs.