Why is Language Access and Support a Priority for Wake County?
Wake County wants all individuals to be capable of connecting with county programs and activities. Language access is the ability for people with limited English proficiency (LEP) to access the same services as English speakers, but in their own language. Our goal is to break down language barriers whenever a person does not read, speak or understand English well, including people who speak American Sign Language (ASL).
What Language Access Support Resources Are Provided by Wake County?
Interpretation
Listening to what a person says in one language and speaking it to another person, in another language, with the same meaning
Wake County staff can access on-demand professional over-the-phone interpretation (OPI), video remote interpretation (VRI) or in-person interpretation services at no cost to you.
Translation
Changing written words in one language to written words in another language with the same meaning
We can translate vital documents upon request at no cost to you.
Bilingual Staff
Many Wake County departments have bilingual staff.
Learn More: Know Your Rights and the Laws Supporting Language Access
Title VI of the Civil Rights Act ensures that people who do not read, speak or understand English well have the right to connect with county programs and services. They also have the right to verbal interpretation and written translation at no charge.
Wake County is responsible for ensuring that free interpretation and translation services are accessible to our customers. If you have any questions or concerns, please send an email to LEP@wake.gov or call 919-212-7189.
Under these laws, public entities and organizations receiving Federal funding are required to provide language access services, including State and local governments.
Title VI of the Civil Rights Act of 1964
Prohibits discrimination based on national origin and requires two essential language services: oral interpretation and written translation.
Executive Order 13166 (2000)
Requires that Federal programs and activities provide meaningful access to individuals with LEP. Requires language access plans, prominent public notices of the availability of language services and proper training for staff.
The Affordable Care Act (ACA)
Includes language access provisions ensuring equal access to healthcare for individuals with LEP.
The American with Disabilities Act (ADA)
Protects individuals with communication disabilities and requires reasonable efforts to communicate effectively with disabilities that encompass vision, hearing or speech.
Contact Us
If you have any questions or concerns or would like more information about Wake County’s language access support services, please send an email to LEP@wake.gov or call 919-212-7189.