Wake County Digital Inclusion Project

Wake County Digital Inclusion Project

It’s true. People with a reliable internet connection can live better-educated, healthier, wealthier lives.

That’s why Wake County has launched its Digital Inclusion Project – to coordinate a collective voice of residents most affected by the digital divide, along with local businesses, organizational leaders and individuals committed to eliminating digital inequities in every corner of the county.

Achieving digital equity is a collaborative effort. Informed by community conversations, stakeholder roundtables, deep-dive interviews with local internet service providers and more, communities across the county will continue to serve as an integral part of the Wake County Digital Inclusion Project.

Now, the county needs to hear from you!

Wake County is hosting five community conversations between July 16–18, 2024. Through these in-person engagement exercises, we invite you to share your digital experiences, learn more about Wake County's efforts to close the digital divide, and help influence plans for the project’s future. We hope you'll join us!

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Building off the vision set forth in the North Carolina Digital Equity Plan (2024), we are working toward a future where all Wake County residents have access to reliable, affordable, high-speed internet and the digital tools, resources and skills to fully and equitably participate in our society, democracy and economy.

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What is the digital divide?

The digital divide is the gap between those who have means and access to broadband internet, technology, and digital fluency skills training and those who do not. It affects all generations in both urban and rural areas, but it often has an outsized impact on communities with high concentrations of vulnerable populations.

Digital Equity

What is digital equity?

Digital equity is a condition in which all individuals and communities have the information technology capacity needed for full participation in our society, democracy and economy. Digital equity is necessary for civic and cultural participation, employment, lifelong learning and access to essential services1.

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What is digital inclusion?

Digital Inclusion refers to the activities necessary to ensure that all individuals and communities, including the most disadvantaged, have access to and use of Information and Communication Technologies.

This includes five elements:
  1. Affordable, robust broadband internet service
  2. Internet-enabled devices that meet the needs of the user
  3. Access to digital fluency training
  4. Quality technical support
  5. Applications and online content designed to enable and encourage self-sufficiency, participation and collaboration2.


We envision a future where all North Carolina residents have access to reliable, affordable high-speed internet and digital tools, resources, and skills to fully and equitably participate in our society, democracy, and economy. – North Carolina Digital Equity Plan, 2024

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Help us promote the effort to expand Digital Inclusion!

We need your help getting the word out about Digital Inclusion project and the upcoming Community Conversations. View the Communications Toolkit, which includes the logo, social media posts, block ads and many more ways to spread the word.

Stay in touch!

Sign up for the mailing list below to learn about activities, events, surveys and other opportunities to stay involved with Wake County’s Digital Inclusion Project and receive updates on the project’s progression.

If you don’t have home internet or know someone who doesn’t but is interested in learning more, contact us by phone at 919-856-6000, and we will make every effort to return your call in a timely manner. You can also email us anytime at digitalinclusion@wake.gov.