"Voice of the Customer", "La Voz Del Cliente", with overlapping word bubbles

The Wake County Consumer Experience team helps customers navigate our large organization and we strive to provide great customer service in everything we do.

Great customer service starts with your feedback! We created the Voice of the Customer system to allow our customers multiple ways to give feedback on service experiences.

Our Voice of the Customer system allows you to file a complaint, share a positive experience or give us feedback. If you have a concern or complaint about agency services, you have the right to file a complaint and ask for help reaching a resolution.  We take all complaints seriously and will work with you to resolve them as quickly as possible.

  • Language Interpretation and Translation – We help people who do not speak English as their primary language get verbal interpretation and written translation of vital documents when necessary.

Do not file protective services reports here!

To report child abuse or neglect, call 919-212-7990 
To report adult abuse or neglect, call 919-212-7264


Para reportar abuso o descuido de menores, llame al  919-212-7963
Para reportar abuso o descuido de adultos mayores, llame al  919-212-7264 

File a Complaint

Transportation Feedback

Share a Compliment

Center Surveys

Generic Center Survey

Eastern Regional Center

Western Health & Human Services

Southern Regional Center

Departure Drive Center

Northern Regional Center

You can also submit your feedback in person at multiple Health and Human Services locations. Just look for the Voice of the Customer box and fill out an info card.

Contact Us

Wake County Consumer Experience Management
Fax: 919-857-9211
PO BOX 46833
Raleigh, NC 27620-6833