The Wake County Consumer Experience team helps customers navigate our large organization and we strive to provide great customer service in everything we do.

Great customer service starts with your feedback! We created the Voice of the Customer system to allow our customers multiple ways to give feedback on service experiences.

Our Voice of the Customer system allows you to file a complaint, share a positive experience or give us feedback. If you have a concern or complaint about agency services, you have the right to file a complaint and ask for help reaching a resolution.  We take all complaints seriously and will work with you to resolve them as quickly as possible.

• Language Interpretation and Translation – We help people who do not speak English as their primary language get verbal interpretation and written translation of vital documents when necessary.